General Refund Policy

We aim to provide clear information about our products and services before purchase. Customers are encouraged to review the service description, scope, deliverables, course information, pricing and applicable terms before completing a transaction.

Because our offerings may include customised professional work and immediately accessible digital content, refund eligibility may differ between products and services.

Digital Marketing Services

Professional services may involve strategy, planning, campaign setup, creative production, advertising management, consulting, website work or other customised deliverables.

Once work has commenced, fees relating to work already performed, completed deliverables, committed resources or third-party costs may not be refundable.

Before work begins

If a cancellation request is made before substantial work has commenced, we may review the request and determine whether a refund is appropriate based on the agreed commercial terms.

Courses & Training

Courses may provide immediate access to videos, documents, resources, templates or other digital learning materials.

Because digital course access may begin immediately after purchase, refunds may be limited once substantial course content has been accessed or delivered.

If a specific course has its own refund or cancellation terms, those terms will take precedence for that purchase.

Digital Products & Downloads

Digital products such as ebooks, downloadable documents, templates, recordings and other electronically delivered materials may be non-refundable once delivery or access has taken place, except where required by applicable law or where a specific product policy states otherwise.

If you experience a genuine technical problem preventing access to a purchased digital product, please contact us so that we can investigate and, where appropriate, provide access or an alternative resolution.

Cancellation Requests

Cancellation requests should be made as early as possible. For ongoing services, the applicable notice period and cancellation conditions may be specified in the client agreement or proposal.

Cancellation does not automatically create a right to a full refund where work has already been performed or costs have already been incurred.

When a Refund May Be Considered

Depending on the circumstances and applicable terms, a refund may be considered where:

• A payment was made in error or duplicated.
• A service was cancelled before substantial work began.
• A purchased digital item could not be delivered because of a technical issue.
• A specific product or service offer expressly includes a refund provision.
• A refund is otherwise required under applicable law.

Approval is determined according to the circumstances of the purchase and the applicable terms.

How to Request a Refund

Send your request using the contact details provided on this website. Please include:

• Your name and contact details.
• Order, invoice or transaction information, where available.
• The product or service purchased.
• The reason for the request.
• Any relevant supporting information.

Providing complete information helps us review your request more efficiently.

Refund Processing

Once a refund is approved, the time required for the funds to appear in your account may depend on the payment method, bank, card issuer or payment processor.

Aklak Digital is not responsible for delays caused solely by third-party payment providers or financial institutions.

Third-Party Costs & Advertising Spend

Advertising budgets paid to platforms such as Meta, Google or other third parties may be subject to those platforms’ own policies and billing systems.

Third-party charges, transaction fees or other external costs may not be refundable by Aklak Digital where those amounts have already been charged or committed.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services, products, payment processes or legal requirements.

The latest version published on this page will apply to transactions made after the effective date stated with the updated policy, subject to applicable law.

Need Help With a Refund?

If you believe you are eligible for a refund or have a problem accessing a product or service, contact Aklak Digital with your purchase details.

Email: hello@aklakdigital.com